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Corso: Telephoning Conversation

1. Costo del corso

Il costo del corso è di 30 euro.
Il pagamento è anticipato, da effettuarsi tramite vaglia postale.

L'iscrizione darà diritto, per tutta la durata del corso, ai seguenti servizi:

accesso alle lezioni e relativi esercizi (in formato Word)

materiale aggiuntivo

correzione degli esercizi da parte del tutor

tutor contattabile tramite e-mail

file audio e video

L'accesso al materiale didattico e a tutti i servizi annessi sarà consentito a partire dal giorno di inizio del corso e per tutta la sua durata.

E' possibile iscriversi in ogni momento dell'anno.

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2. Calendario

Durata del corso: una lezione a settimana.

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3. Programma didattico:

Learning how to communicate well on the telephone is one of your top priorities? Do you need to use English at work or in a casual context? Well, look no further. Whether you are interested in Business English or General English, audio in English has all the resources you need to learn and practice English for the telephone.

When you're not a native English speaker, understanding someone speaking in English over the telephone can be quite challenging, because you cannot see the person you are trying to communicate with. And speaking English over the telephone and making yourself understood can be a difficult skill for you to master, too.

The English spoken over the telephone is based upon a limited number of common phrases and language patterns, and we've recorded them all for you.

This course comprises audio recordings of the most common phrases used in phone conversations, plus dialogues and role-play exercises specially designed to improve your telephoning skills. To learn English for the telephone, all you have to do is listen to these recordings and repeat after the speakers. And remember, practice makes perfect!

Popular Telephone English topics available in this course include:

- Starting the call
- Answering the phone
- Transferring the call
- Taking a message
- Leaving a message
- Ending the conversation

And these are just a few of the resources available. I also have some useful Telephone English tips...

Learning how to communicate well on the telephone is one of the top priorities for many students who need to use English at work and not only. Learning the common phrases that are used on the telephone helps students know what to expect. However, what students often need most is practice, practice, and more practice. Telephoning requires special skills as there are a number of difficulties that arise when telephoning that are specific to telephoning. The first and foremost difficulty is not being able to see the person you are communicating with. This lack of visual communication often makes people, who can communicate quite successfully in other situations, nervous and thereby hinders their communicative abilities. Add to this the typical hectic pace of business communication, and you have a particularly difficult situation.This course includes a number of ingredients to improve telephoning skills. Included you will find specific telephoning phrases, telephoning techniques to improve confidence when telephoning and telephoning practice exercises.

Every contact with a potential employer is an opportunity to impress, so even a one-minute telephone conversation can play an integral part in getting a job.If you
don’t feel comfortable talking on the telephone, you should practise your telephone technique!

Develop your English listening and reading skills using these audio files and audio scripts. You can listen to the files, downloading them onto your PC and putting them on your MP3 player, then see if you've understood by reading the scripts. You can also read the stories online as you listen, and then do language activities, or print out the audio scripts and read the stories on paper as you listen.

Listening is one of the best ways to learn language, exposing the learner to large amounts of fluent input while encouraging them to use what they hear in creative output. The Audio focuses on practical conversations and academic language. Please note that these dialogues are written in native English.

Do you want to improve your telephone English skills? Here are some useful tips:

• Listen to all audio sending in this course.
• Repeat the phrases after the native speakers (repeat each phrase three times). This will improve your confidence when telephoning!
• Learn by heart the common phrases that are used on the telephone. This way, you'll know both what to expect and what to say on the phone.
• Learn how to answer the phone and say goodbye in a polite manner, as well as all the various ways one can start and end a conversation casually.
• Take the time to learn what to say when you don't hear something properly.
• Practise saying dates and numbers aloud.
• Memorize English Phonetic Spelling. Practise spelling your name, your e-mail address, your street address, your company's name and so on.
• Do the role-play exercises. Practice each role-play exercise three times. Practice, practice, practice. Practice makes perfect!
• Practise talking on the phone in English with a friend.
• Before you make a phone call, practise or write down what you are going to say and take a few deep breaths.
• On the telephone, speak slowly and clearly.
• If the other speaks too fast, ask him/her to slow down.
• Don't pretend to understand everything you hear over the telephone. If you didn't understand, ask the other person to repeat, and confirm information from time to time.
• Use formal language when you speak to someone on the phone in a business setting. Don't be too direct on the telephone.
• If the phone rings in English, don't be afraid to answer it! The fear of talking on the phone in English will disappear if you practise often.

Good luck learning English!

Lezione 1
- Introduction
- Telephone alphabet and Symbols, Vocabulary
- Identification
- Date
- Telephone Terms
- Telephone Language
- Leaving messages, listening actively and clarifying, technical difficulties, making an appointment, goodbye, some advice
- Idioms: Telephoning

Lezione 2
- Receiving and Making phone calls
- Examples of dialogues
- Exercises

Lezione 3
- Absence
- Non-availability
- To leave a message
- Examples of dialogues
- Exercises

Lezione 4
- Appointments
- The phrases
- Examples of dialogues
- Exercises

Lezione 5
- Restaurant reservations
- Hotel reservations
- Air reservations
- Examples of dialogues
- Exercises

Lezione 6
- Problems
- Telephoning for someone else
- Tips for Getting People to Slow Down!!
- Examples of dialogues
- Exercises

Lezione 7
- Exercises for Practicing Speaking on the Telephone
- Role Playing Suggestions
- Some useful sentences connected to the phone
- Examples of dialogues

Lezione 8 - Practice - Project work
- Simulazioni di quanto appreso (Telephone Situations) - Let's practice together.

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4. Modalità di svolgimento del corso

E' possibile iscriversi in ogni momento dell'anno. Una volta a settimana verrà spedità una lezione, allegati allo studente. Al termine del corso c'è un esercizio che comprende tutte le lezioni fatte in precedenza.
Il tutor sarà a disposizione via e-mail per risolvere eventuali dubbi o difficoltà in cui l'allievo dovesse incorrere.

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