Idioms: Complaints Addressing the customer How may I help you? May I ask what seems to be the problem? Complaining I wish to register a complaint. I'm not at all satisfied with ... There seems to be a misunderstanding about ... I'm having problems with ... Handling complaints I'm very sorry. We apologize for the inconvenience. I will look into it immediately. Solutions I'll have it corrected right away. Would you like a replacement? We'll reimburse you for the damage to the machine. I'll look into the possibilities of a refund