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Learning how to communicate well on the telephone is one of the top priorities for many people who need to use English at work and not only. Learning the common phrases that are used on the telephone helps people know what to expect. However, what people often need most is practice, practice, and more practice. Telephoning requires special skills as there are a number of difficulties that arise when telephoning that are specific to telephoning. The first and foremost difficulty is not being able to see the person you are communicating with. This lack of visual communication often makes people, who can communicate quite successfully in other situations, nervous and thereby hinders their communicative abilities. Add to this the typical hectic pace of business communication, and you have a particularly difficult situation.This course includes a number of ingredients to improve telephoning skills. Included you will find specific telephoning phrases, telephoning techniques to improve confidence when telephoning and telephoning practice exercises.

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